Shipping & Returns
Only the highest quality gifts are selected which are then personalized to your requirements, all our products are inspected for defects and faults before getting shipped to you or that someone special in your life.
Please choose your item carefully as once it is sent to production we are not able to accept any changes or cancellations to orders once they are embroidered.
We want your gift to be uniquely yours and designed just for you. Please check you details are correct (Dates,Names,Month and Spelling) as everyone can make a mistake even us. You will be sent an approval production sheet to check all details are correct be for production commences .
Refunds with personalized embroidery will only be given if product is damaged or faulty and must be returned in original packaging in unused condition within 30 days of receipt.
We are happy to cancel your order once it has been placed and give refund or change your order( only if it has not been embroidered). You will need to contact us ASAP so this can take place.